Order, Delivery & Claims Policy

Smartlink Systems supplies bulk commodities under individually negotiated sales contracts. Each transaction's terms — including price, quantity, specification, delivery, and payment — are governed by that specific contract, not by this website.

Due to the nature of bulk commodity trade (e.g., quantity, shipping method, and perishability/handling considerations), goods delivered in accordance with the agreed contract specification are generally not eligible for return.

If delivered goods do not conform to the agreed specification (as verified by an agreed Certificate of Analysis, lab report, or inspection method), the buyer should raise a claim in writing within the timeframe specified in the sales contract, along with supporting documentation (e.g., inspection report, photos, lab results).

Any concerns regarding delivery timing, quantity discrepancies, or shipment condition should be reported promptly, ideally at the point of receiving/unloading, with supporting documentation.

Contact our team at sales@smartlinksystemsbd.com or the phone numbers listed below with your order/contract reference, a description of the issue, and any supporting documentation.

We will review submitted claims against the agreed contract terms and applicable documentation, and respond with our findings and proposed resolution within a reasonable timeframe.

Certain aspects of our service (such as vessel chartering, port handling, or inland transport) may depend on third-party logistics providers, shipping lines, or other external service providers.

We cannot guarantee outcomes for issues caused solely by third-party delays, decisions, or service interruptions outside our control.

Any claim involving a third-party service will be reviewed based on the specific circumstances and the applicable contract terms.

We may update this policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updates will be published on this page with a revised effective date.

In the event of any conflict between this policy and the terms of an individual sales contract, the sales contract governs.

If you have any questions about this policy, our products, or our services, please contact us.